Privacy Policy

General Information

This Privacy Policy sets out the rules for processing and protecting personal data of users of holowaniepojazdow.eu. We care about protecting your privacy and process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

Data Controller

The controller of personal data is Pomoc Drogowa 24/7, located at: Bory 53, 42-164 Podwarpie, Poland. Contact: phone +48 571 426 225.

What Data We Collect

When using our website, we may collect the following data:

• Contact data (phone number) — provided voluntarily when contacting us by phone
• Location data — shared voluntarily for the purpose of providing roadside assistance
• Technical data — IP address, browser type, operating system (collected automatically)
• Analytics data — anonymous website visit statistics (Umami Analytics)

Purpose of Data Processing

We process personal data for the following purposes:

• Providing roadside assistance and vehicle towing services
• Return contact in response to customer inquiries
• Analysis of visit statistics to improve service quality

Legal Basis

Data processing is based on: Art. 6(1)(a) GDPR — consent of the data subject, Art. 6(1)(b) GDPR — performance of a contract or steps prior to entering into a contract, Art. 6(1)(f) GDPR — legitimate interests of the controller (analytics, security).

Cookies

Our website uses only essential technical cookies. We do not use marketing or tracking cookies. Analytics (Umami) is fully anonymous and does not use cookies — it does not collect personal data or track users across websites.

Analytics

We use Umami Analytics — an analytics tool that is GDPR-compliant and does not require cookie consent. Umami does not collect personal data, does not use cookies, and does not track users. All data is anonymous and aggregated.

Your Rights

Under GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectification (correction) of data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to lodge a complaint with a supervisory authority

Data Retention Period

We retain personal data for the period necessary to fulfill the purposes for which it was collected. Contact data related to service provision is retained for 6 years after the service is completed (as required by tax law). Analytics data is anonymous and aggregated.

Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy. We will inform you of any significant changes by posting an updated version on this page.

Contact Regarding Personal Data

For matters related to personal data protection, please contact us by phone at +48 571 426 225 or in writing at: Bory 53, 42-164 Podwarpie, Poland.

Last updated: 23.02.2026